What should you look for in choosing an Appliance Repair Company
Why Appliance Repair?
After years of servicing appliances we decided that it was time that we start our own appliance repair company to provide the exceptional service that our customers deserve. The company quickly grew from servicing the Bluffton area to servicing the greater Lowcountry including Bluffton, Okatie, Hilton Head Island and Beaufort.
We remain a local, family-owned-and-operated business to this day. We’re proud to have a team of experienced, knowledgeable technicians and friendly, efficient customer service representatives. Together, we strive to exceed every customer’s expectations and get their appliances back in working order as quickly as possible.
Meet Our Team
Jeff and Devon enjoy serving the Low Country and providing the exceptional service our customers deserve.
Service Charge: Our service charge ranges from $90 to $120, depending on brand and location. Due to the increased difficulty of removing, diagnosing, and reinstalling a built-in appliances, our service charge for built-ins is an additional $60. This charge covers the cost of bringing a fully trained technician with a fully stocked mobile service shop to your home. Our technician will provide you an estimate for the cost of labor and parts, if needed.
Cost of Repair/Labor: Includes the amount in which it will cost to repair the appliance. Repair/Labor rates are NOT based on the time a technician spends in the home. Operating a service organization involves costs that are unseen by the customer that are vital to perform prompt and efficient service. Examples of these costs are the technician’s ongoing training expense, costly test equipment, office personnel, rent, parts inventory, and much more. You are hiring an entire company for fast and efficient service, rather than the technician alone. That is why we base our repair charges on industry standards for each individual type of repair.
Warranty: Aurora Appliance is committed to providing you hassle-free repair service backed by a full 30-day service call warranty and specific manufacturer parts warranty.
When you deal with Aurora Appliance you are putting your faith in the area’s very best appliance repair specialists. We’ve been in this industry for decades and have full confidence in our ability to take care of whatever is ailing your appliances. Our repair guarantee stands as a reminder that we will do the job the right way, every time.