The technician, Carter, was pleasant yet professional, quite knowledgeable with the ability to patiently explain the issue, then quickly fix the problem. Thank you for being prompt and efficient and I will definitely call you folks again when the need arises. Good job Carter! You’ve created a long time customer!
Carter did a great job .....efficient, professional in resolving an exhaust fan issue complicated by a recent new roof.
The two men that came out from Aurora appliance were fast and professional. They identified the problem with our disposal in our kitchen as well as our washing machine. They helped us order a new disposal for our kitchen and promised to send a quote for the part that needs repair on our washing machine.
Aurora Appliance was wonderful! They were very easy to work with & very knowledgeable about the problems with my Range. Carter got the issues repaired promptly & provided excellent service as well. He went above and beyond to make sure I was satisfied. I would happily use them with any other appliance problems I have in the future. I highly recommend Aurora Appliance to everyone!
After waiting over a week for GE to send a service technician, they cancelled on us and told us we would have to wait another week for someone. We called Aurora Appliance and Heather had us scheduled the next day. They kept us up to date on the timing as Carter had run into a longer than anticipated call. Carter arrived as promised even though it was past closing time and had our dishwasher fixed in no time. He suggested that the issue may come back and promised a quote on the part if it happened. We received it the next day. Both Heather and Carter were great to work with and we anticipate a long relationship with them and their company.
I was extremely pleased with the service I received from Aurora Appliance, and I highly recommend them for your appliance needs.
Outstanding service provided by Aurora Appliance. We had an issue with our Samsung range. I contacted them and was assisted by Heather. She worked with my schedule to plan the service date and time. This was refreshing as most places make you wait during inconvenient times. Carter arrived promptly and got straight to work. He took care when moving and repairing the cooktop portion of the range. He explained the problem and showed me where the issue was. I will be a repeat customer for all my appliance repair needs in the future. If you value customer service and honesty in a repair technician, you can not do better than Aurora Appliance.
“Carter was patient, professional and polite. Dismantling our Electrolux dryer proved to be somewhat laborious, and not intuitive. He handled it well and very efficient once he solved the riddle. Due to the 6 inch dryer vent length we were not charged for that portion of the call. Intellectual honesty is a rarity these days and commands acknowledgement.” Will call Aurora again in the future when needed.
Our Customer Service Promise
·We guarantee high-quality service. Our appliance service is about more than just fixing your appliance. We provide a thorough diagnosis of your entire unit, and always guarantee the repair with an extensive warranty.
·Part and Labor Warranty on Every Repair. We’re in it for the long run. If your appliance fails for the same issue within our warranty period, you don’t pay a dime! Your satisfaction is our #1 priority.
·One Trip Repairs We stock our vehicles with all the most commonly failed parts so that we’re equipped to fix your appliance the same day of your diagnosis.
·5-Star service. We are confident that you’ll receive the best service available. If you don’t love your service, we’ll make it right.